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| GoreApparel respects your privacy. We don't rent or sell your personal information to anyone. |
LAST UPDATED: 30-11-2012
Privacy Policy
W. L. Gore & Associates GmbH (referred to below collectively as “Gore”, “we,” and “us”) are concerned about data protection and we want you to be familiar with how we collect, use and disclose personal data. This Privacy Policy describes our practices in connection with personal data that we collect through this website ("Site"). This Privacy Policy does not address the collection, use or disclosure of information by any third parties, on other websites or offline.
By providing personal data to us, you agree to the terms and conditions of this Privacy Policy. We may change this Privacy Policy by posting a new privacy policy on the website. You can determine when this Privacy Policy was last revised by referring to the "LAST UPDATED" legend at the top of this page. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. If you use the Site after we make changes, you will be deemed to accept the Privacy Policy.
How Gore Uses Personal Data
Gore uses personal data primarily to do business with you. We may also use personal data for the following purposes:
- fulfill your requests, such as to respond to a question regarding our products, to help you locate a store near you, fulfill your order, process your payment card, and/or to provide you with customer service.
- send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications.
- register you for a seminar.
- allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your personal data.
We may also use statistical and aggregate data to customize content for you on our Site and provide you with customized offers, and also to facilitate our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns. Please view our Cookie Policy for further detail.
Where required, we will ask for your permission to inform you by e-mail of products, programs, services and promotions that may be of interest to you.
We also send email to others through our “send to a friend” type functionality. By using this functionality, you are telling us that you are entitled to use and provide us with your friend’s name and email address.
How Personal Data is Shared
We may share personal data with third parties for the following purposes:
- to third party service providers for web hosting, data analysis, IT services, e mail delivery services, survey fulfillment, social media applications and postings, payment and credit card processing, order fulfillment and other similar services.
- to third parties to allow them to contact you regarding products, programs, services, information and promotions that they believe may be of interest to you.
- to identify you to any person to whom you send messages through the Site.
- to third party sponsors of sweepstakes, contests and similar promotions, if you participate.
- by you, on services (for example, message boards, chat functionality, “profile pages” and blogs, community sites where you can “share your story” and review products, among other services) to which you are able to post information and materials. Please note that any information you post or disclose through these services (for example, personal data contained in the photos, stories, comments and videos that you submit) will become public information, and may be available to visitors to the Site and to the general public.
- in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
- as we believe to be appropriate (a) under applicable law including laws outside your country of residence; (b) to comply with legal process (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.
Usage Data
We and our third party service providers may collect usage data from you, including your IP address, MAC address, your computer type, screen resolution, OS version and Internet browser, as well as information collected through the use of cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of the Site. Please view our Cookie Policy for further detail.
Third Party Sites
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.
In some cases, we may permit you to use third-party payment services to make payments. If you wish to make a payment using a Payment Service, you will be directed to a webpage that is hosted by the Payment Service and not by us. Any information that you provide through a Payment Service Page will be subject to the applicable Payment Service's privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, any Payment Service's use of information collected through any Payment Service Page.
Third Party Advertisers
We may use third-party advertising companies to serve ads about goods and services that may be of interest to you when you visit our Site and other websites, based on information about your visit to this Site and other websites. To do so, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/.
Security
We use reasonable organizational, technical and administrative measures to protect personal data under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.
Choices and Access
You may opt-out from receiving electronic communications from Gore and/or from Gore’s sharing of your personal data for their marketing purposes by emailing us.
If you would like to access, review, correct, update, suppress, delete or otherwise limit our use of your personal data that has been previously provided to us, you may contact us.
In your request, please make clear what information you would like to have changed, what you are opting out from, whether you would like to have your personal data suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal data.
Retention Period
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
Use of Site by Minors
The Site is not directed to individuals under the age of eighteen (18) and we request that these individuals not provide personal data through the Site.
Cross-Border-Transfer
Your personal data may be stored and processed in any country where we have facilities and operations, and by providing any personal data to us, you consent to the transfer of such personal data to countries outside of your country of residence, including the United States, which may have different data protection rules from your country of residence. Please view list of affiliates and selected third party service providers for further information.
Sensitive Information
Please do not send us, or disclose, any sensitive information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, sex life, health, criminal background or trade union membership) on or through the Site.
Contacting Us
If you have any questions regarding our use of personal data or this Privacy Policy, please contact us by e-mail or please write to the following address: W. L. Gore & Associates GmbH, Corporate & Legal, Hermann-Oberth-Str. 22-24, 85640 Putzbrunn, Germany.
In addition to your right of withdrawal and your statutory rights, GoreApparel.eu offers you the following voluntary returns policy:
We want you to be happy with your purchase. If you are not happy with something that you have purchased at the GoreApparel.eu online shop, you can return the goods within thirty (30) days of receiving the delivery providing that they are in an unused, unwashed and undamaged condition with the original labels. We will refund the full purchase price including the standard shipping costs. If you wish to exchange the goods, please return the goods and place a new order with us. The purchase price will be refunded using the same payment method with which you placed the order. If you wish to return a gift, we will refund the purchase price to the purchaser.
In order to process your returned goods quickly, please contact our customer service team before returning the goods. Simply follow the following steps:
STEP ONE
Contact our Customer Care, free of charge, by calling 00800 4508 4508, to organize a return. Operating hours are Monday to Friday 08:00 – 20:00.
STEP TWO
Please complete the returns form that was sent to you with the merchandise and include it with your return.
STEP THREE
Attach the return address label that was sent to you with the merchandise to the parcel.
STEP FOUR
DHL, our designated carrier, will then be in touch to arrange a collection at a time that suits you.
STEP FIVE
We will process your return as quickly as possible and refund the purchase price using the same method of payment that was used to make the original purchase as soon as we have received and inspected the returned item.
Please note that unless you use GoreApparel's free returns service as described above you must bear the postage costs for the returned goods, unless we have delivered incorrect, damaged or defective goods to you.
Currently, we only ship to the countries listed above. If your country isn't here, be sure to check back soon.
